Complaints procedure

We always endeavour to provide the best service and products for our customers.

However, on rare occasions, we recognise there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. Should there be an issue, please email us at info@moesmowing.co.uk

We aim to respond within seven days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Dispute Ombudsman
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.

In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact them on 0117 456 6031 or via their website: http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

Company Details
Moe’s Mowing Ltd
6 Spa Cottages
Oldends Lane
Stonehouse
GL10 3RJ
07877 042941
Registered Company Number 11298434
Registered in England and Wales